FAQ — Velotracer

Question 1

Why are my workouts missing?

Accepted Answer

Ensure you have granted Velotracer read access to HealthKit permissions in your iOS Settings under Privacy & Security → Health.

Question 2

Why are some workouts (e.g., from Nike Run Club) on the list but not on the map?

Accepted Answer

Some third-party fitness apps save only summary data (distance, time) to HealthKit without the GPS route, meaning they appear in statistics and lists, but cannot be rendered on the map.

Question 3

How to view route details?

Accepted Answer

Tap on any workout card in the right panel to isolate and display its detailed elevation profile on the map.

Question 4

How does the timeline slider work?

Accepted Answer

Use the timeline slider at the bottom of the map to dynamically reveal or filter your recorded workouts chronologically. Drag it to scrub through your activity history.

Question 5

Is my data stored on external servers?

Accepted Answer

No. All your workout data remains securely stored on your device and is never transmitted to any external servers or third parties. Velotracer reads from HealthKit locally.

Question 6

How do I cancel my Velotracer Pro subscription?

Accepted Answer

You can manage or cancel your subscription anytime in your device Settings → Apple ID → Subscriptions. Cancelling stops future renewals but does not refund the current period.

Frequently Asked Questions